SmartLink Auto
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Frequently Asked Questions

Everything you need to know about importing vehicles from China. Can't find your answer? Contact our export team directly.

Payment & Pricing

What payment methods do you accept?

We accept T/T bank transfer (30% deposit, 70% before shipment), LC at sight for large orders, and PayPal/WISE for small sample orders. All payments are secured through our corporate bank account.

What currencies can I pay in?

We quote and invoice in USD (US Dollar). Payment can be made in USD, CNY, AED, or other major currencies at the prevailing exchange rate.

Minimum Order

Is there a minimum order quantity (MOQ)?

No strict MOQ. We accept orders from 1 unit (single car demo purchase) to full container loads. However, volume pricing tiers apply — the more you order, the better the unit price.

Can you ship just one vehicle?

Yes. Single-unit orders are welcome via container share (LCL) or dedicated container. Lead time is slightly longer (20–30 days) but the process is the same.

Warranty & After-Sales

Do you offer warranties on exported vehicles?

Exported vehicles are sold as-is with a standard 12-month / 20,000 km warranty on powertrain components (engine/motor + transmission). Battery warranty follows the OEM specification. After-sales spare parts are available separately.

What spare parts support do you provide?

We supply a basic spare parts kit with every order (filters, bulbs, wiper blades, etc.). Additional parts can be shipped in the same container at minimal cost. We also maintain a parts catalog for reorder.

Documentation & Customs

How do I handle customs clearance at my port?

We provide a complete document package: Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin, Export License, and Insurance Certificate. Most countries require these for standard vehicle import. We can also provide additional documents (SONCAP, COC, etc.) upon request.

Shipping & Delivery

How long does shipping take?

Typically 15–25 working days from deposit to vessel departure, depending on origin port and destination. Middle East: 12–18 days. Africa: 18–28 days. Southeast Asia: 7–14 days. Latin America: 25–35 days.

Still have questions?

Our export team is ready to help. Reach us via WhatsApp or email for a fast response.